German Customer Service Representatives - for In-Game support - Galway
This is a brilliant opportunity to join a world-leader in online gaming.
German Customer Service Representatives (CSRs) will be experienced service specialists supporting the company's customers via chat, email and/or phones for their upcoming title. Through problem identification, troubleshooting, education and resolution, the German CSRs will be required to provide innovative and exceptional customer experience.
Duties and Responsibilities:
• Provide first contact resolution of customer issues via chat, e-mail and/or phones
• A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents
• Troubleshoot and handle the most complicated and sensitive of customer inquiries
• Maintain accountability for accurate and timely assistance to our customers.
• Provide exceptional customer experience
Skills and Qualifications:
• Minimum two years experience working in a Customer Service environment
• Excellent Customer Service skills with proven quality track record
• Verbal and written fluency in English & German essential
• Moderate computer and advanced typing skills
Was soll das bedeuten? Spiele testen - und das beruflich?
Locations: Galway city, Connacht, Galway
Consultant e-mail: reception.galway@cpl.ie
Desirable, but not essential
• Previous large volume Contact Centre experience
• Previous MMO experience
Qualities:
• Ability to handle stressful situations
• Willingness to be flexible
• Organised and able to prioritise tasks to meet the changing demands of the business
• Excellent interpersonal skills with ability to form good working relationships with staff at all levels
This position will have a high requirement for late night, shift based hours
