Anmeldedatum: 28.02.2008
Beiträge: 12
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 Verfasst am: Mi März 26, 2008 9:01 am Titel: Level 2 Technical Support Engineer - German Market |
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Das ist zwar auch nur so ein "Hotline Job". Aber mancher sucht vielleicht grade so etwas. Cork ist ja auch nicht ganz das schlechteste Örtchen...
TREND MICRO™ Incorporated is a global leader in antivirus and content security software and services. Its innovative, centrally managed solutions protect networks at all levels, from the network layer through to the desktop, helping businesses of all sizes manage today’s Internet security threats. With its Trend Micro PC-cillin™ Internet Security solution Trend Micro also protects home users against all types of Internet threats.
Level 2 Technical Support Engineer - German Market
Role Objective & Key Accountabilities
Working in a fast paced, high pressure environment under minimum to moderate supervision to support deployment, integration and maintenance of Trend Micro products within clients networking environments.
Manage a diverse and complex scope of support issues directly related to the use, support and implementation of Trend Micro products and solutions with effective customer skills required via telephone and email to ensure the highest level of customer satisfaction by understanding and identifying the customers complex networks.
Share best practices with other team members to enhance the quality and efficiency of support services.
Effectively interact with other members of the team to provide solutions to complex technical issues.
Attempt first call case resolution, software/network troubleshooting and proactive support services.
Candidate Profile
Effective communicator with a positive and confident attitude.
Aptitude for solving problems and acting on own initiative.
A strong team player with a flexible approach.
Highly motivated with a willingness to learn.
Career History
Minimum 3 years proven experience gained in a post sales or customer support background gained ideally within a corporate or distribution channel support environment.
Skill Set Required
Minimum 3 years experience of Linux/Unix Operating Systems/Networking (TCP/IP etc).
Fluency in English and German (Spanish/Italian an advantage).
Qualifications
LPIC, RHCE Certified preferable
CCNA would be an advantage
For more details please contact Steve Evans on +44 161 905 7911.
Date: 25 March 2008
City/Town: Cork
Location: Cork
Wage/Salary: Negotiable
Start: Negotiable
Duration: Permanent
Type: Full Time
How to apply: Email
Company: Trend Micro
Contact: Steve Evans |
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Fairfield
