Customer Care Manager with Fre, Ger, Span or Ital @ Irland Forum 2013 | Österreich+Luxembourg+Schweiz+Liechtenstein+Deutschland im Irland-Forum

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Employment Type: Permanent
Location: Cork - Ireland, MWCCM2609 Salary: Negotiable
Advertiser: Sigmar Recruitment

Posted: 27 Sep 2008
Ref: MWCCM2609 Languages: Dutch, French, German, Italian

Our client a leading I.T company in Cork are looking to recruit a Customer Care Manager for a permanent position based in Cork.

The successful candidate will be responsible for acting as an ambassador/liaison to the customer and as the customer’s representative within the company.
They will apply technical expertise in order to resolve moderately complex customer issues by coordinating the technical support between the field and Customer Service managers.
They will also interfaces with Senior Management, Engineering, Sales, Marketing, Customer Service and customers to resolve business, and technical issues on all products and services.

Duties:
• Coordinates activities with Account Personnel from Sales, System Engineering, TSG and Customer Service to ensure all customer needs are met.
• Acts as point of escalation for front line issues and concerns on specific problems relating to assigned region or country and is responsible for ensuring follow up and fault resolution.
• Coordinates all aspects of ongoing service issues, technical assistance and direction to customers regarding the client’s products.
• Identifies and facilitates the route of all technical queries and problem resolution from the customer / field to Corporate Technical Support and Engineering.
• Generates support plans to resolve moderately complex service related problems.
• Integrates customer and internal business requirements with technical requirements to determine best course of action when resolving customer issue.
• Controls and directs internal resources in terms of setting time requirements and expectations.
• Ensures suitable level of service personnel and activity during problem resolution at all locations.
• Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction.

Key Skills

• Customer focused.
• Ability to work in a high-pressure environment.
• Ability to work independently.
• Sense of urgency.
• Communication skills.
• Organizational skills.
• Sense of urgency.

Key Requirements

• Bachelors Degree or equivalent Required
• Fluency in a 2nd European language

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