Anmeldedatum: 10.11.2011
Beitr�ge: 8
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 Verfasst am: Do M�rz 22, 2012 2:03 pm Titel: "Spielend" Geld verdienen... |
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German Customer Service Representatives - for In-Game support - Galway
This is a brilliant opportunity to join a world-leader in online gaming.
German Customer Service Representatives (CSRs) will be experienced service specialists supporting the company's customers via chat, email and/or phones for their upcoming title. Through problem identification, troubleshooting, education and resolution, the German CSRs will be required to provide innovative and exceptional customer experience.
Duties and Responsibilities:
� Provide first contact resolution of customer issues via chat, e-mail and/or phones
� A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents
� Troubleshoot and handle the most complicated and sensitive of customer inquiries
� Maintain accountability for accurate and timely assistance to our customers.
� Provide exceptional customer experience
Skills and Qualifications:
� Minimum two years experience working in a Customer Service environment
� Excellent Customer Service skills with proven quality track record
� Verbal and written fluency in English & German essential
� Moderate computer and advanced typing skills
Was soll das bedeuten? Spiele testen - und das beruflich?
Locations: Galway city, Connacht, Galway
Consultant e-mail: reception.galway@cpl.ie
Desirable, but not essential
� Previous large volume Contact Centre experience
� Previous MMO experience
Qualities:
� Ability to handle stressful situations
� Willingness to be flexible
� Organised and able to prioritise tasks to meet the changing demands of the business
� Excellent interpersonal skills with ability to form good working relationships with staff at all levels
This position will have a high requirement for late night, shift based hours |
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Lancaster
